Technical Services and Support Manager

Exciting Opportunity: Technical Services and Support (TSS) Manager

Are you a dynamic leader passionate about developing technical services and support organisation for industrial sales? Do you know how to lead teams to success and ensure top-notch customer satisfaction? We are seeking an experienced TSS Manager to join our growing team!

About the Role: As the TSS Manager, you will develop and oversee Technical Services and Support operations for industrial sales and automation services. You’ll manage a team of skilled Application Engineers and TSS Coordinators, ensuring efficient resource allocation and continuous improvement. This role is new in Mirka.

Key Responsibilities:

• Establish the TSS organisation from the ground up and ensure its successful rollout in critical markets, laying the foundation for long-term success.
• Develop Regional Manager tasks and have regional line management when setup starts.
• Lead and manage daily operations of the TSS team, including resource allocation.
• Ensure efficient resource use, aligning technical support with customer needs and organisational goals.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Oversee budgeting and resource management to balance costs and service quality.
• Collaborate with regional and global TSS organisations to foster knowledge sharing and innovation.

Why This Role?

• Join an innovative team driving technical services and support for industrial sales.
• Be part of exciting pre-launch project and play a pivotal role in shaping the future of TSS operations.
• Lead autonomously and make strategic decisions directly impacting customer satisfaction and company success.

Join Us and Grow: If you're ready to take on a critical leadership role in a fast-paced, innovative environment, apply today to join our Technical Services and Support team!

The search has been extented until 31.10.24, but the interviews will already start during the application period and the position will be filled when a suitable person is found. If you want to ask more information about the position, please send e-mail to tss@mirka.com.

Apply now and lead the future of industrial technical services and support!

We’re Looking For:

• A hands-on, seasoned leader with at least 5-7 years of experience in technical services or industrial sectors, managing teams across multiple locations.
• Expertise in operational management, including resource optimisation, cost monitoring, and efficiency improvement.
• A background in grinding, sanding, polishing, or automation processes is a plus.
• Exceptional leadership, communication, and collaboration skills to drive team success and maintain customer relationships.
• Fluent in English (speaking and writing).
• Bachelor’s or higher degree in engineering or a related field.
• Ability to work in a fast-paced and dynamic environment. Willingness to travel.
• Preferred work location is Europe.